Last Updated: 5/12/2025
At O Factory Candles, we stand behind the quality of our hand-poured coconut apricot wax candles. If your candle isn’t what you expected or arrives damaged, we offer a simple, transparent return and refund policy to make things right. We want you to love your purchase, but if something isn’t right, here’s how we handle returns.
We accept returns for unused, unopened candles within 14 days of delivery.
To be eligible:
The item must be in original condition and packaging
You must provide proof of purchase (order number or receipt)
Contact us at ofactorycandles@gmail.com before sending a return
Note: We do not accept returns for candles that have been burned or used.
Once we receive your return and inspect it, we’ll notify you of the approval or rejection.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
We recommend using a trackable shipping service for returns.
If your item arrives damaged or you received the wrong product, please email us within 7 days of delivery with:
Your order number
A photo of the damaged or incorrect item
We’ll make it right — whether that means sending a replacement or issuing a refund.
Email us at ofactorycandles@gmail.com and we’ll be happy to help.